1.I. Basic Provisions

1. These general terms and conditions (hereinafter referred to as “terms and conditions”) are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

Galoty s.r.o.

Company ID: 21305382

Address: Husitská 107/3, Žižkov, 130 00 Prague 3

Phone: +420 605 255 075

Email: support@galoty.com

Website: www.galoty.com

(hereinafter referred to as the “seller”)

2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person, who enters into a purchase agreement or a contract for services outside of their business activities as a consumer, or within their business activities (hereinafter referred to as the “buyer”) through the web interface located on the website accessible at the internet address galoty.com (hereinafter referred to as the “online store”) or through physical purchase from the seller.
3. The provisions of the terms and conditions are an integral part of the purchase agreement or contract for services. Deviating provisions in the purchase agreement or contract for services shall take precedence over the provisions of these terms and conditions.
4. These terms and conditions, as well as the purchase agreement and contract for services, are concluded in the Czech language.

1. Information about Services, Goods, and Prices
2. Information about services and goods, including the indication of prices for individual goods and their main characteristics, is provided for each product in the online store and for services on the page presenting the service. Final prices of services and products are stated in the shopping cart of the online store. The prices of goods are stated including value-added tax, all related fees, and costs for returning the goods if, by its nature, the goods cannot be returned by regular mail. The prices of goods remain valid for the period they are displayed in the online store. This provision does not exclude the conclusion of a purchase agreement or a contract for services under individually agreed conditions.
3. The seller provides individual city tours (hereinafter referred to as “individual tours”) and group tours (hereinafter referred to as “group tours”) as part of its services, as stated in the online store. The individual tour and group tour will be conducted based on a concluded contract for services, under the conditions specified in these terms and conditions.
4. All presentation of goods and services placed in the catalog of the online store is of informative nature, and the seller is not obligated to conclude a purchase agreement or contract for services regarding this goods and services.
5. Information about the costs associated with packaging and delivery of goods is published in the online store. The information about the costs associated with packaging and delivery of goods stated in the online store applies only in cases where the goods are delivered within the territory of the Czech Republic and the Slovak Republic.
6. Any discounts on the purchase price of goods or on the price for the provision of services cannot be combined unless otherwise agreed upon between the seller and the buyer.

III. Ordering and Conclusion of Purchase Agreement

1. The costs incurred by the buyer when using distance communication means in connection with the conclusion of a purchase agreement or contract for services (costs of internet connection, costs of telephone calls) are borne by the buyer themselves. These costs do not differ from the basic rate.
2. The buyer places an order for a service or goods through these methods:

• By filling out a reservation or order form on the website galoty.com
• By physically purchasing from the seller

3. When placing a reservation or order, the buyer selects the service or goods, the quantity of goods, the method of payment, and delivery.
4. Before submitting the order, the buyer is allowed to review and modify the information entered into the order or reservation. The buyer sends the order to the seller by clicking on the “Submit Order” button. The details provided in the order are considered correct by the seller. The condition for the validity of the order is the completion of all mandatory information in the order form and confirmation by the buyer that they have read these terms and conditions.
5. Immediately upon receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address provided by the buyer during the ordering process. This confirmation is automatic and does not constitute the conclusion of a contract. The purchase agreement or contract for services is concluded only upon acceptance of the order by the seller.
6. In case any of the requests specified in the order cannot be fulfilled by the seller, the seller will send a modified offer to the buyer’s email address. The modified offer is considered a new proposal for the purchase agreement, and the purchase agreement is concluded in such a case by the buyer’s confirmation of acceptance of this offer to the seller’s email address provided in these terms and conditions or by accepting payment for the ordered goods.
7. If the service cannot be provided by the seller after the contract has been concluded due to reasons beyond the seller’s control, particularly due to the inability to conduct the agreed tour with the selected guide at the selected time, the customer will be provided with an alternative in the form of a substitute service with a similar scope to the original service (i.e., arranging a tour with another guide) or an alternative in the form of a gift voucher in the amount of the agreed service. The tour guides are individuals experiencing homelessness, and although they take their role as guides very seriously, there may be occasions when they are unable to fulfill their commitments and conduct the agreed tour.
8. All orders accepted by the seller constitute the conclusion of a contract and are binding. After the conclusion of the purchase agreement or contract for services, the buyer cannot cancel the order. However, before concluding the purchase agreement, the buyer may cancel the order by sending a request for cancellation to the seller’s email address provided in these terms and conditions.
9. In the case of an obvious technical error on the part of the seller in stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods or service to the buyer at this obviously incorrect price, even if the buyer has received an automatic order confirmation according to these terms and conditions. The seller shall promptly inform the buyer of the error and send a modified offer to the buyer’s email address. The modified offer is considered a new proposal for the purchase agreement (contract for services), and the purchase agreement (contract for services) is concluded in such a case by the buyer’s acceptance confirmation sent to the seller’s email address.
10. Payment Terms and Delivery
11. The price of goods and services and any costs associated with the delivery of goods under the purchase agreement can be paid by the buyer using the following methods:
    • By bank transfer to the seller’s bank account provided in the confirmation email and in the order
    • Through the PayPal service
12. Upon agreement between the seller and the buyer, in exceptional cases, the price of an individual tour can be paid in cash according to the instructions provided by Galoty coordinators, based on a previously made and confirmed order.
13. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods at the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
14. In the case of cash payment, the purchase price or the price for the provision of services is due upon receipt of the goods or before the service is performed.
15. In the case of non-cash payment, the buyer’s obligation to pay the purchase price or the price for the provision of services is fulfilled at the moment the corresponding amount is credited to the seller’s bank account.
16. The seller does not require any advance payment or similar payment from the buyer beforehand. Payment of the purchase price or the price for the provision of services before the dispatch of the goods or the provision of the service is not considered a deposit.
17. The goods are delivered to the buyer:

• At the address specified by the buyer in the order;
• At the pickup point specified in the order, which the buyer has designated.

8. The choice of delivery method is made during the ordering process.
9. The costs of delivering the goods, depending on the method of dispatch and receipt of the goods, are specified in the buyer’s order and in the order confirmation provided by the seller. If the method of transportation is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transportation.
10. If, according to the purchase agreement, the seller is obliged to deliver the goods to the location specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, due to reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
11. Upon receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods, and in case of any defects, to immediately notify the carrier. If any damage to the packaging indicating unauthorized access to the shipment is found, the buyer is not obligated to accept the shipment from the carrier.
12. The seller will issue an invoice to the buyer. The invoice is sent to the buyer’s email address.
13. The buyer acquires ownership rights to the goods by paying the full purchase price for the goods, including delivery costs, but only upon taking possession of the goods. However, the responsibility for accidental damage, loss, or destruction of the goods transfers to the buyer at the moment of taking possession of the goods or at the moment when the buyer was obligated to take possession of the goods but failed to do so contrary to the purchase agreement. The service is considered provided from the date and time specified in the order.
14. By paying the price for the provision of services (such as purchasing tickets or making a payment online), the buyer agrees to the terms and conditions. The paid order is final. Tickets cannot be returned or exchanged unless explicitly stated otherwise.
15. Withdrawal from the Contract
16. The buyer, who entered into the purchase agreement outside of their business activities as a consumer, has the right to withdraw from the purchase agreement.
17. The withdrawal period from the contract is 14 days:
    • From the date of receiving the goods,
    • From the date of receiving the last delivery of goods, if the contract involves multiple types of goods or delivery of several parts,
    • From the date of receiving the first delivery of goods, if the contract involves regular repeated delivery of goods.
18. The buyer cannot, among other cases, withdraw from the contract:

• Regarding accommodation, transportation, catering, or leisure activities, if the entrepreneur provides these services at a specified time.
• Regarding the provision of services if they have been fulfilled with the buyer’s prior explicit consent before the withdrawal period expires, and the seller has informed the buyer before the contract is concluded that in such a case, the buyer does not have the right to withdraw from the contract.
• Regarding the delivery of goods or services whose price depends on fluctuations in the financial market independent of the seller’s will and which may occur during the withdrawal period.
• Regarding the delivery of goods tailored to the buyer’s wishes or for their person.
• Regarding the delivery of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery.
• Regarding the delivery of goods in sealed packaging that the buyer has removed from the packaging and for hygienic reasons cannot be returned.
• Regarding the delivery of sound or visual recordings or computer programs if the original packaging has been breached.
• Regarding the delivery of newspapers, periodicals, or magazines.
• Regarding the delivery of digital content if it was not delivered on a tangible medium and was delivered with the buyer’s prior explicit consent before the withdrawal period expires, and the seller has informed the buyer before the contract is concluded that in such a case, the buyer does not have the right to withdraw from the contract.
• In other cases specified in § 1837 of the Civil Code.

If the content of the contract involves the provision of services on a specified date and time chosen by the buyer, it is not possible to withdraw from the contract under the provisions of Section 1837, letter j) of Act No. 89/2012 Coll., the Civil Code. Confirmation of the buyer’s order by the seller makes this service binding, and it cannot be withdrawn from. The contract can only be terminated in accordance with the conditions stated in Article VI. of these terms and conditions.

4. In order to comply with the withdrawal period from the contract, the buyer must send a declaration of withdrawal within the withdrawal period from the contract.
5. For withdrawal from the purchase contract, the buyer shall send by email their intention to withdraw from the purchase contract along with their contact details. The buyer shall send the withdrawal from the purchase contract to the email address provided in these terms and conditions. The seller shall promptly confirm to the buyer the receipt thereof.
6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by regular postal service due to their nature.
7. If the buyer withdraws from the contract, the seller shall promptly, but no later than 14 days from the withdrawal from the contract, refund to the buyer all payments received from the buyer, including the delivery costs, using the same means of payment.
8. If the buyer has chosen a delivery method other than the cheapest one offered by the seller, the seller shall reimburse the buyer for the delivery costs in the amount corresponding to the cheapest offered method of delivery of the goods.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to refund the received funds to the buyer until the buyer hands over the goods to the seller or proves that the goods have been sent to the seller.
10. The goods must be returned by the buyer to the seller undamaged, unused, and uncontaminated, and if possible, in the original packaging. The seller is entitled to unilaterally set off any claim for damages incurred on the goods against the buyer’s claim for a refund of the purchase price.
11. The seller is entitled to withdraw from the purchase contract due to stock depletion, unavailability of goods, or if the manufacturer, importer, or supplier of the goods has ceased production or import of the goods. The seller shall promptly inform the buyer via the email address provided in the order and shall refund all funds received from the buyer based on the contract, including the delivery costs, within 14 days from the notification of withdrawal from the purchase contract, using the same method of payment or as agreed by the buyer.
12. Termination of the Contract
13. An individual tour, which has been properly ordered by the buyer and confirmed by the seller in accordance with these terms and conditions, cannot be canceled, and the buyer is obliged to pay the full amount for the service (individual tour) as per the concluded service agreement.
14. A group tour may be canceled by the buyer:
    • no later than 24 hours before the scheduled start of the tour, subject to a fee of 75% of the group tour price;
    • no later than 48 hours before the scheduled start of the tour, subject to a fee of 50% of the group tour price. If the buyer fails to cancel the group tour within the specified deadlines, they are obliged to pay the full amount for the service (group tour) as per the concluded service agreement.
15. The termination pursuant to the preceding paragraph shall be sent by the buyer together with their contact details via email to the seller’s email address specified in these terms and conditions. The seller shall promptly confirm receipt to the buyer.
16. The seller has the right to terminate the purchase agreement or service provision agreement if the buyer fails to pay the purchase price or service fee by non-cash payment within 5 days from the conclusion of the purchase agreement or service provision agreement under Article IV, paragraph 5 of these terms and conditions.

VII. Rights from Defective Performance

1. The seller is liable to the buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time when the buyer received the goods:

• the goods have the qualities agreed upon by the parties, and if there is no agreement, they have such qualities that the seller or manufacturer described or that the buyer expected based on the nature of the goods and the advertising they conducted,
• the goods are suitable for the purpose stated by the seller for its use, or for the purpose for which goods of this kind are typically used,
• the goods correspond to the quality or performance agreed upon by the agreed sample or model, if the quality or performance was determined according to the agreed sample or model,
• the goods are in the appropriate quantity, measure, or weight, and
• the goods comply with the requirements of legal regulations.

2. If a defect appears within six months from the date of receipt of the goods by the buyer, it shall be presumed that the goods were defective at the time of receipt. The buyer is entitled to assert the right arising from the defect that occurs in consumer goods within twenty-four months from the date of receipt. This provision shall not apply to goods sold at a lower price for a defect for which the lower price was agreed upon, for wear and tear caused by normal use of the goods, for used goods for a defect corresponding to the extent of use or wear and tear that the goods had at the time of receipt by the buyer, or if it arises from the nature of the goods.
3. In the event of a defect, the buyer may submit a complaint to the seller and demand:

• Replacement with new goods,
• A reasonable discount from the purchase price,
• Withdrawal from the contract.

4.The buyer has the right to withdraw from the contract if:

• The goods have a substantial defect,
• The item cannot be properly used due to repeated occurrence of defects or defects after repair,
• There are multiple defects in the goods.

5. The seller is obliged to accept the complaint at any branch where the acceptance of the complaint is possible, or at the registered office or place of business. The seller is obliged to provide the buyer with a written confirmation of when the buyer exercised their right, the content of the complaint, the method of handling the complaint requested by the buyer, as well as confirmation of the date and method of handling the complaint, including confirmation of repair execution and its duration, or a written justification for rejecting the complaint.
6. The seller or their authorized employee shall decide on the complaint as soon as possible. The time necessary for expert assessment of the defect, depending on the type of product or service, shall not be counted towards this period. The complaint, including defect rectification, must be handled promptly, no later than within 30 days from the date of complaint submission, unless the seller agrees with the buyer on a longer period. Failure to meet this deadline is considered a material breach of contract, and the buyer has the right to withdraw from the purchase contract. The moment of complaint submission is considered to be the moment when the buyer expresses their will (asserting the right to remedy defective performance) to the seller.
7. The seller shall inform the buyer in writing about the outcome of the complaint.
8. The buyer is not entitled to the right to remedy defective performance if they knew about the defect before taking over the item, or if the buyer caused the defect themselves.
9. In the event of a justified complaint, the buyer has the right to reimbursement of reasonable costs incurred in connection with the complaint. This right can be exercised by the buyer against the seller within one month after the expiration of the warranty period.
10. The choice of complaint procedure lies with the buyer.
11. The rights and obligations of the contracting parties regarding the rights to remedy defective performance are governed by §§ 1914 to 1925, §§ 2099 to 2117, and §§ 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection.

VIII. Delivery

1. The parties to the contract may deliver all written correspondence to each other via electronic mail.
2. The buyer delivers correspondence to the seller’s email address provided in these terms and conditions. The seller delivers correspondence to the buyer’s email address provided in their customer account or in the order.
3. Out-of-Court Dispute Resolution
4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.
5. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, serves as the contact point in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
6. The seller is authorized to sell goods based on a trade license. Trade inspection is conducted by the relevant trade licensing office within its jurisdiction. The Czech Trade Inspection Authority exercises, within its defined scope, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, among other responsibilities.
7. Final Provisions
8. All agreements between the seller and the buyer are governed by the laws of the Czech Republic. If a relationship established by a purchase agreement includes an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.
9. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826 paragraph 1 letter e) of the Civil Code.
10. All rights to the seller’s website, especially copyright to the content, including the layout of the site, photos, videos, graphics, trademarks, logos, and other content and elements, belong to the seller. It is prohibited to copy, modify, or otherwise use the website or any part thereof without the seller’s consent.
11. The seller is not responsible for errors resulting from third-party interventions in the online store or from its misuse. The buyer may not use any procedures that could have a negative impact on its operation while using the online store and must not engage in any activities that could allow unauthorized interference or unauthorized use of the software or other components comprising the online store by themselves or third parties. The buyer must use the online store or its parts or software in a manner consistent with its purpose or intent.
12. The buyer hereby assumes the risk of changing circumstances within the meaning of § 1765 para. 2 of the Civil Code.
13. The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
14. The seller reserves the right to change or amend the terms and conditions. This provision does not affect the rights and obligations arising during the effectiveness of the previous version of the terms and conditions.

These terms and conditions become effective on April 1, 2024.

 

Privacy Policy

1 WHO WE ARE AND WHY WE PROCESS YOUR PERSONAL DATA?

1.1 WHO WE ARE

The law designates us as the so-called data controller – we are therefore responsible for the security of your personal data and for ensuring that they are not disclosed or misused. If necessary, you can contact us using the following details:

Galoty s.r.o.

Identification Number: 21305382

Address: Husitská 107/3, Žižkov, 130 00 Prague 3

Phone: +420 605 255 075

Email: support@galoty.com

Website: www.galoty.com

1.2 WHY WE PROCESS PERSONAL DATA

Although it may not seem so at first glance, processing your personal data is absolutely crucial to varying extents for accessing most services. Thanks to the personal data provided, for example, we know where to deliver an order, with whom to cooperate, to whom to send an invoice for services, and even whom to assist in solving their problem. Clients, website users, employees, business partners, and other individuals – in order to collaborate with them, there must be at least limited handling of their data on our part.

2: WHEN WE MAY PROCESS YOUR DATA?

2.1 EXAMPLES OF SITUATIONS WHERE WE WORK WITH YOUR PERSONAL DATA

• When you contact us with a question, service inquiry, or other request
• When you book a tour, experience, or purchase a gift from us
• When you enter into a cooperation agreement or other contract with us
• When you support us with a contribution
• When you submit your resume to us as part of a recruitment process
• When you use our website
• When you decide to subscribe to our newsletters
• When your information finds its way to our website or social media

2.2 HOW WE HANDLE YOUR DATA

We only require personal data from you to the extent necessary to fulfill the purpose for which we collect it: processing orders, verifying payments, fulfilling contracts, etc. Processing anything unnecessary would be a burden for both you and us. At the same time, you can be assured that we do not engage in any wrongdoing with your data: open sharing, reselling, intrusive marketing – that’s simply not our style.

2.3 YOU PROVIDE DATA VOLUNTARILY

You have the full right to decide whether to provide us with your data or not – it is voluntary. However, occasionally processing personal data on our part is necessary to provide the requested service. For example, we cannot successfully register you for a tour or send you ordered goods without first processing your data. Moreover, in certain situations, data processing is directly mandated by law – this is the case, for example, in tax, accounting, and personnel matters.

3 HOW WE HANDLE YOUR DATA, WHEN…

3.1 …YOU CONTACT US WITH A QUESTION OR REQUEST

You can contact us in writing or by phone. In the case of written communication (such as email, web form), we need to temporarily process your name and contact details, in order to handle your request or possibly match the inquiry with a reservation made. In the case of ongoing communication, it is possible that we will store your contacts in our address books for easy access and efficient communication. It goes without saying that we will not bother you with unsolicited emails or phone calls without your consent.

3.2 …WHEN YOU BOOK A TOUR OR EXPERIENCE WITH US

You can book tours and experiences through forms on our website. You will need to fill in your name, contact details, language preference for the tour, and the type and number of tickets. We need to process this data to confirm your reservation and prepare for the event (communication with guides, communication with you, preparation of materials, etc.). Additionally, we process your billing information, which is necessary to verify payment for the event and maintain tax and accounting records. Your data may therefore be accessible to our accounting processor and stored for the period required by relevant tax and accounting regulations (10 years from the end of the relevant tax period).

3.3 …WHEN YOU BUY SOME OF OUR GIFTS

When you make a purchase in our online shop, we process your personal data to fulfill your order and deliver the goods. Typically, this includes your name, organization (if applicable), address including the country for delivery, contact details, and payment information, as well as details about the ordered items. This is necessary to fulfill the concluded purchase contract, and we keep the data for as long as it is possible to make a warranty claim regarding the purchased goods.

3.4 …WHEN YOU CONTRIBUTE TO OUR ACTIVITIES

If you decide to contribute to our activities, we gladly accept such a contribution based on a donation agreement. In connection with this, we will need to process your personal data (identification data, amount of the donation) so that we can keep proper records of donors and record the timing and purpose of the received donations in accordance with tax laws. For this reason, these data from contracts may be transferred for record-keeping purposes to our accounting processor.

3.5 …WHEN WE ARE LOOKING FOR NEW TEAM MEMBERS

From time to time, we are in search of new members to join our team. We accept and review resumes and other materials to ensure we have enough information for the selection process. We do not use external agencies to conduct the selection process, so the data from resumes and other materials are not shared with third parties. The data of candidates who were not successful in a specific selection process are retained only for 3 to 4 months from the end of the selection process.

3.6 …YOUR INFORMATION FINDS ITS WAY TO OUR WEBSITE OR SOCIAL MEDIA

We value interaction with our community, and any warm words make us happy. Therefore, it may happen that your posts, photos, or comments find their way to our website, Facebook, or Instagram. This occurs, of course, with mutual agreement based on consent. If you wish, we can also arrange for the removal of materials and content – just write to us at our email address support@galoty.com.

3.7 …IF YOU ARE INTERESTED IN SUBSCRIBING TO OUR NEWSLETTER

If you grant us your consent (or if you are our customer), we may contact you via email with information about interesting events or news related to our services and activities. Although we make every effort to ensure that these messages are relevant and interesting to you, it is understood that you can withdraw your consent to receive newsletters at any time.

3.8 …IF YOU BROWSE OUR WEBSITE

We care about our presentation. That’s why we constantly strive to improve our web content. To achieve this, we use Google tools to track user interaction on our website. These tools inform us about which sections of the website you find most interesting, what you search for most frequently, etc. (based on the collection of visitor data and cookies). Since these tools are owned by Google, it is possible that Google may also access this data.

3.9 …IF YOU ENTER INTO A CONTRACT FOR COOPERATION OR OTHER AGREEMENT WITH US

We are not all-powerful, so sometimes there is a need to outsource certain activities in our operations. For this purpose, we traditionally enter into contracts for cooperation or other agreements to ensure the provision of services. Data from these contracts (typically identification data, contact information, bank details, performance data) are processed for the purpose of fulfilling the obligations of the respective contract – this also corresponds to the duration of storing this data, which corresponds to the duration of the cooperation and subsequent deadlines for asserting claims arising from the contract.

4: WHAT ARE THE LEGAL GROUNDS FOR OUR PROCESSING?

4.1 LEGALITY OF PROCESSING

The processing of your personal data is lawful only if it can be based on at least one of the legal grounds set out in Article 6 of the GDPR. Our legal grounds for processing are:

• Contractual necessity:
  • This applies to cases where we process personal data from contracts concluded with individuals, such as purchase agreements, cooperation agreements, gift agreements, and similar.
• Compliance with legal obligations:
  • Processing based on the fulfillment of legal obligations is carried out in connection with the management of tax and accounting records, gift records, invoicing, and others.
• Legitimate interests of the data controller or a third party:
  • Our legitimate interests, on which the processing of personal data is based, include:
    • Interest in building a good name and reputation through the publication of reviews and comments on the website.
    • Interest in selecting suitable candidates in the context of recruitment processes involving the receipt of resumes.
    • Interest in improving online services through the analysis of user interaction data.
  • Consent of the data subject:
    • Your consent is required, for example, for the publication of photographs on social media or for sending email newsletters. The consent given can be easily revoked at any time.

5: ARE THERE ANY OTHER RECIPIENTS OF YOUR DATA?

5.1 ONLY NECESSARY DISCLOSURE

Galoty does not freely disclose or sell your data to unauthorized third parties. If we do share data with someone, it is closely related to our services, where such sharing and processing of your data by a third party is necessary to ensure the smooth operation of Galot – this primarily includes activities handled by an external provider based on a contract.

5.2 COLLABORATING CONTRACTUAL PARTNERS

In our operations, we utilize the services of the following partners and providers, who may have access to your data in specific cases:

• External accounting processor
• External IT services provider
• Provider of specialized software for company operations management and accounting software provider
• Providers of shared document storage services
• Operators of social networks and online content sharing platforms such as Google, Facebook, Instagram
• Legal services provider

6: WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM?

6.1 OVERVIEW OF RIGHTS THAT CAN BE EXERCISED

In order to exert maximum control over your data, you can exercise the following rights, derived from Articles 15 to 22 of the GDPR:

• The right to obtain information about the processing of your personal data and, if necessary, obtain a copy or extract of the personal data being processed (right of access)
• The right to rectify your personal data, in case we process inaccurate data, as well as the right to be informed about the rectification being made (right to rectification)
• The right to erasure of your personal data from our databases if the personal data are no longer necessary for the purposes for which they were processed, and in cases where you withdraw your consent to processing
• The right to restrict the processing of personal data and to be informed about the restriction made
• The right to receive the data processed as a data controller in a structured, commonly used, and machine-readable format, and, where technically feasible, the right to have these data transmitted directly by the data controller to a third party explicitly designated by you (right to data portability)
• The right to object to the processing of personal data carried out on the basis of legitimate interests pursued by the controller or a third party, as outlined above
• The right to withdraw consent granted for the processing of personal data in cases where the processing is based on the legal basis of consent

6.2 HOW TO EXERCISE YOUR RIGHTS

If necessary, you can always contact us via email at support@galoty.com or use any of the contacts provided in Article 1.2 of these principles. In your message, specify the subject of your request, and we will give it due attention. Please note that in case of doubts, we are entitled to request confirmation of your identity to ensure that your data are not handed over to unauthorized parties. If you are not satisfied with the way your request is handled, you have the right to lodge a complaint with the Office for Personal Data Protection at email posta@uoou.cz, Data box ID: qkbaa2n, address Pplk. Sochora 27, 170 00 Prague 7.

7: COOKIE SETTINGS

7.1 WHAT ARE COOKIES AND HOW TO CHANGE THEIR SETTINGS

Cookies are small data files stored on your disk that contain browsing-related data from our website. They enable faster display of web content or loading content tailored to your browser, for example. You can change the settings for storing cookies on your device at any time in your browser or disable cookie storage entirely. The method of changing settings varies for each browser. For more information, please visit the following links: • Google Chrome: https://support.google.com/accounts/answer/61416?hl=en • Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11 • Microsoft Edge: http://windows.microsoft.com/en-us/windows-10/edge-privacy-faq • Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored • Opera: http://help.opera.com/Windows/9.64/en/cookies.html • Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

8: EMAIL MARKETING POLICY

8.1 EMAIL MARKETING ASSOCIATED WITH PREVIOUS USE OF GALOT SERVICES

If you use any of our services, we may contact you via email in the future with offers of similar services. This particularly applies to updates on our selection of tours, experiences, or gifts. If you no longer wish to receive occasional offers, simply click the relevant link in the received message, or contact us via email stating that you no longer wish to receive offers from us.

8.2 OTHER EMAIL MARKETING

If you subscribe to our newsletter, you consent to receiving updates related to Galot’s activities and the services we offer. You can unsubscribe from the newsletter at any time by clicking the appropriate link in the footer of the received messages, or by sending an email to support@galoty.com stating that you no longer wish to receive newsletters. Upon unsubscribing, we will cease processing your email address for the purpose of sending newsletters.

8.3 BASIC PRINCIPLES OF GALOTY MAILING

• We dislike SPAM. We don’t like receiving it, and we don’t like sending it. We have no intention of sending you unsolicited offers or passing your contact information to other entities for this purpose. • We prepare updates closely related to our activities and send them at sufficiently long intervals to avoid cluttering your inbox and to ensure you always look forward to them.
• It’s no problem to unsubscribe from the newsletter at any time (link in the footer of received messages). • Any inquiries regarding mailing will be gladly addressed via email at support@galoty.com.

9: EFFECTIVENESS AND AMENDMENTS TO THESE POLICIES

9.1 FUTURE CHANGES TO PERSONAL DATA PROTECTION POLICIES

It’s possible that in the future, we may need to make partial adjustments and changes to these policies. We will inform you in advance of any significant changes. However, we recommend periodically checking the current version of these policies, as there may be minor revisions.

9.2 EFFECTIVENESS

These policies became effective on April 1, 2024.